Due to the nature of our items we accept no returns and there are no exchanges on personal products. However, the majority of our products are high quality and offer a manufacturer's warranty. Upon receiving your products, we at encourage you to take the time to fill this out and send it in. 

We strictly enforce this policy with the interest in our customers' health and safety. We guarantee that the product you are ordering has never left the store and we do check each toy with batteries before it is shipped to ensure that it works.